About: Doncaster Royal Infirmary

Made my partner stand at the front of the que with a bad back whilst the receptionist had a laugh and a giggle, toilet sinks were (probably still are) covered in blood, nurses / receptionists are more than useless. waited for 2 hours and not one single person had been called. Accident and emergency are you having a laugh. All in all it was quite an experience.

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Story from NHS Choices

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Response from Doncaster Royal Infirmary

We are sorry to hear that your experience at our hospital did not meet your expectations. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful