"Delay for ambulance."

We recently have had 2 incidents where my wife who suffers severe m s has required an ambulance because of falls. The first occasion was in February. I called an ambulance at 7. 00 pm. I was told that an ambulance would be with us a s a p. At 7. 30 my wife, s pain was getting considerably worse so I called the ambulance service again. The call was upgraded to an emergency call. The ambulance arrived at 9. 30. The second occasion was even more recently, I called the ambulance approx 1. 15 and was told the ambulance service was extremely busy. Half an hour later I called again because my wife was getting very upset and distressed because of the pain she was suffering. A single paramedic arrived at approx 3. 15 but he had to call for backup which arrived about 30 minutes later. We think both these incidents are totally unacceptable. All the time we were waiting for the ambulances to arrive my wife, s pain was increasing, if they could have arrived earlier the upset and distress wouldn't have happened. Very poor service.

Thank you