"My Time on the ccu"

About: Glenfield Hospital / Cardiology

(as the patient),

I was admitted in late-February after suffering a heart attack. I had stent fitted. I cannot thank enough for the care I received.

But the next day I asked my named nurse to give me my purse, after waiting for over 2 hours, I had got irate. I found her and her attitude was quite hostile. I then asked for it again, but she had disappeared again. I asked to use to use the phone to find out why bt had no connected my landline. I was told I had to ask my nurse about it.

I then decided to go home as ignorance and arrogance is my top hates, as there is no need for it.

As I was leaving the ward doctor asked me why I needed to have my nurse, 3/4 members of staff seemed to get involved.

I asked for a manger and I got the ward doctor. This smacks as disrespectful. I then left the ward and managed to get away from the ward staff. I managed to find the bus stop with quite a few peoples help.

I then had the security team and duty manager. They were also hostile, as I was not listening to there advice about my welfare.. I will not stop anywhere when I was treated so disrespectively.

They are now making out that I discharged myself against medical advice. This is why I have written this.

If people let the staff lock your personal stuff, you also will be ignored.

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Response from University Hospitals of Leicester NHS Trust

Dear littleune,

We are incredibly sorry to hear how upsetting you found your experience with us. We have spoken with matron for CCU who explained a little more about your care.

We have been told that the team did try their best to reassure you. We often lock patient valuables away (at their request) for safe keeping and we would like to apologise again that your purse wasn't given to you in a timely manner.

They have however explained to us that the team went above and beyond to support you by registering you with a GP, arranging a district nurse visit, sorting out medication to be delivered to your home and paid for a taxi home for you when you decided you wanted to leave the hospital (against their reccomendations) as they didnt feel it suitable for you to travel on the bus.

At this stage, if you still feel very unhappy with the way you were treated, we advsie that you contact our Patient Information and Liaison Service (PILS) team to formaly log a complaint. They can be contacted via our website https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/ or on freephone 08081 788337.

Kind regards

Communications Team

Leicester's Hospitals