"Brilliant care, but maybe more staff are needed"

About: Springwood

(as a relative),

Springwood is brilliant, the staff are very caring and my mother is happy living there for the past year. The food is absolutely top class and smells wonderful. The rooms are spotless and my mother's personal hygiene is also top class.

However, I feel that more staff are needed, perhaps one more carer on each day shift on each corridor. Since changing one of the floors into a dementia corridor, the staff seem more stretched and I feel that things have slipped a little, but I think that this is because there are not enough staff.

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Response from Anita Bland, Registered Manager, SheffCare Limited

Dear glacier107,

Thank you for such a glowing review of the care your mother has received this past year. First-time visitors to the home have also commented on the ‘top class’ cleanliness, personal care and ‘wonderful’ food, as you so nicely put it. These qualities of the home are all down to the hard work of staff (with my insistent push) to keep it all moving forward. There is no limit to the work we could achieve if the staffing ratios were more generous. Likewise, there is always more scope for individuals to ‘up their game’ and aim towards their personal best. Change can be unsettling, but it also creates opportunities for individuals to shine. The recent change of registration you mentioned has given staff that extra incentive to reach their full potential. The future of the home will be in the hands of those who rise to the challenge and become the care leaders of tomorrow. Insight and comments from relatives such as yourself only serve to make Springwood a better place to live and work, and for that we thank you.

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