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bad operater and terrible answer service

Story from nhs.uk

"bad operater and terrible answer service"

About: Lister Hospital

Hello I needed to ring lister for my wife it took ringing 7 times to get through to a operater and each time I let it ring 5 mins long and also when put through to the clinic was cut off twice before getting through the third time and felt this was very bad service personally and was upset as was for a appointment and felt it was a emergency it could of been worse.

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Responses

Response from Lister Hospital 9 years ago
Lister Hospital

Submitted on 27/02/2015 at 16:02
Published on nhs.uk on 28/02/2015 at 00:00

We are experiencing problems with our phones currently, part of which relate to technical problems that are being addressed and partly by unusually high call volumes (and perhaps both are related). They are being addressed, but if you do have any outstanding questions/issues that need addressing, you can email us at generalenquiries.enh-tr@nhs.net so they can be directed quickly to the right team. We hope that helps.

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