"Not the best experience"

About: Calderdale Royal Hospital

As a first time mum I came in for a dating scan. Although the lady I saw was lovely and polite; I felt rushed, didn't feel as if it was as special as it probably should have been and felt as if we were pushed in and out as quickly as possible to get to the next appointment. I didn't feel I had enough time to ask questions or look at the scan long enough. I understand that the staff see the same thing day in day out and I imagine it can get a little repetitive but I think they need to keep in mind that not everyone has been through this before and would like the experience to be an enjoyable one rather than feeling disheartened on the way home. I called the next day to book another appointment and the Midwife who answered was rude, didn't listen and seemed to view me as an inconvenience from the word go. Hopefully as the pregnancy progresses the service and general attitude will improve but my first impressions are really disappointing.

Story from NHS Choices

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Response from Calderdale Royal Hospital

Thank you for your feedback, we are really sorry to hear of your clearly very disappointing (first) experience of our maternity services. We are always grateful for all comments, and as this is clearly not the level of service we expect you to receive, we would welcome the opportunity to look into the issues you raise. If you would like us to do this on your behalf, please contact our Patient Advice and Complaints service on 01484 342825, 0800 013 0018, or by email to patientadvice@cht.nhs.uk. Many thanks for bringing this to our attention.

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