"Ruh at Chippenham Hospital"

About: Royal United Hospital

My mother who is in constant severe pain due to another condition went to see a Consultant at Chippenham. An ultrasound should have taken place before the appointment. However, Ruh ignored her wishes and made it for another hospital. As a wheelchair user this was impossible. The best they could do was to make an appointment after the consultation at Chippenham. On the day of the consult, the receptionists were pleasant. However, the consultant was nearly 40 minutes late. We asked how much longer they would be and told about 5 minutes. As that time passed by we asked again. The nurse apologised and tried to with best of intentions make light of the fact of the length of time by saying "that's the nhs." With no time given as to when we would see the consultant and the fact we saw him walking around, we left. Nobody minds waiting 5 or 10 minutes but not 40 minutes. Especially when you are in constant pain. There was no good reason why there was such a delay.

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Response from Royal United Hospital

We welcome your comments regarding your experience as it helps us to identify problems and improve the quality of our service and care. We are sorry to hear that you were unhappy with your recent experience at an RUH clinic in Chippenham. If you are able to provide us with more details, we would be happy to investigate this further for you. Please could you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net **** It’s your hospital. Have your say. Become a member of the Royal United Hospitals Bath NHS Foundation Trust today: www.ruh.nhs.uk/membership ****

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