"Good and Bad"

About: Royal Liverpool University Dental Hospital

Dental staff at the hospital were great on my initial visit. Received a further appointment from them which didn't tell me what I was having done. When I rang up to ask, I was told that I was having a tooth out. I only went for an x-ray on a previous root canal! The dentist I saw did not mention extractions and the receptionist I spoke to didn't seem to have a clue what she was talking about. The next time I tried to ring, the phone was ringing for 5 minutes before anyone picked up.

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Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are pleased to hear you had a good experience on your initial visit to our Dental Hospital, but sorry to hear that you didn’t have a good experience after that. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.