"Horrendous experience with birth of grandson"

About: City Hospital campus / Maternity care

(as a parent/guardian),

Thought staff stated for granddaughter to arrive when contractions were every minute. arrived to stern faces from sister and midwives stating you should of rang first, it's a good job we have a bed!

Left in a room, student took observations. Denied gas and air stating have paracetamol, all in all denied pain killers stating they needed to examine my daughter, no conversation at all, no reassurance, staff cold as ice.

Student was submissive, I begged them to answer her pleas for pain releif! Nothing, as if I wasn't there!

This is her 3rd baby, after the birth my daughter was so upset she could not look at the baby. I work for the NHS so know how staff should be. The senior nurse was very patronising, the morning staff came on duty and ... Well, they were fantastic! ! So different,

I now cannot watch any birthing programmes as it brings it all back to me and this is 2 years on! ! Shame on them!

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Response from Nottingham University Hospitals NHS Trust

Thank you for sharing this experience. I am extremely sorry to hear of your experience in our care and naturally concerned about the behaviours you have described from certain members of our staff. We are grateful that you have taken the time to bring this to our attention. While this happened two years ago, if you would like to speak to us further, we would be pleased to do so, so we can describe some of the work we have been doing around values and behaviours since. You can call me on: 0115 9691169 ext. 58029 or 0115 9249924 ext. 68460 should you wish to do so. We take all aspects of our patients’ care seriously and want to ensure that the service we provide is responsive to the need of women and their families. We also share any concerns expressed by women so that we can learn from this and improve our service. Once again, please accept our apologies to you and your granddaughter for this poor experience.

Kay Khan

Inpatient Matron for Maternity

Nottingham University Hospitals NHS Trust