"Extremely Grateful"

About: East Surrey Hospital / Accident and emergency

(as the patient),

The doctors had to pull my wrist out to realign it. I was very nervous about this but all of the staff involved were warm and reassuring. They were calm, confident but good fun as well. I am flying tomorrow so I needed a lot of advice and also for some appointments to be organised more quickly. At no point did any staff member act as though it was a problem. The whole time everyone was positive and more than happy to ensure I would get to the other side of the world to see my family. My husband and I could not fault the staff at East Surrey and we are extremely grateful to all of the people involved. Thank you so much. -Paulette

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Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Paulette

Thank you so much for taking the time to post your comments.

I'm so pleased that our doctors made you feel reassured and well looked after. We really appreciate receiving such positive feedback and am pleased that you were treated swiftly in time to visit your family abroad.

Thank you once again and I hope you have a lovely trip!

Kind regards

Maxine May

Communications Officer

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