"Distressing wait for the ambulance"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My husband suffers from Parkinson’s disease. He fell at 4am on morning and was unable to get back up. I couldn’t help him.

I phoned the ambulance but no one had visited by 5am so I phoned again. The paramedics eventually arrived at 8am – it meant that my husband was on the floor for four hours, which was really distressing for both of us.

When the paramedics did arrive, they did apologise about the wait.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Open403

Thank you for taking the time to share your experience. I hope your husband is recovering well following his fall.

I am sorry to hear that the ambulance took so long to get to you, and that this caused distress to you and your husband. It is no secret that all emergency health services have been incredibly busy recently, but we would really like to look into this incident to see if there was any way that we may have been able to get an ambulance to you sooner. Your feedback would enable us to learn and improve our service wherever possible.

Would you be able to contact our Patient Experience team, at your convenience, on 01392 261585, or email patientexperience@swast.nhs.uk to discuss the incident and for an investigation surrounding the circumstances of the delay to take place?

Thank you again for providing feedback on our service.

Kind regards


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