"Rapid Response - Hardly."

About: Maidstone District General Hospital

Visited Rapid response part of the Eye Dept.on25/2/15 9.15am Absolutely no complaints whatsoever re. nurse who tested me & was totally professional & pleasant & the Consultant who saw me at the end of my visit. Having waited for 1hr 20mins to see the Consultant , I guessed that my records were not being directed to the correct area & asked the 'Nurse in charge' to please check how much longer I would have to wait............after yet another 30mins, I returned to the same nurse to enquire why they had not informed me of the outcome of my enquiry. they told me that they had forgotten & would sort things out straightaway. After yet another 25 mins, I went to her office again to find out exactly what was happening - they actually got up from their computer & walked along the corridor. At this point the Consultant came to his door & invited me in for a consultation. As I would have expected, he (sorry I didn't catch his name) tested me & informed me comprehensively re. the outcome of my test & the possible outcomes re.surgery etc.He also apologised for the delay & had called my name on several occasions in another waiting area. My notes had been placed in the wrong pile. As I left at 12.15, 3 hrs after my appt.. noticed the same nurse-in charge still sitting at their computer. I'm afraid I told them how the system in the dept. of which they were apparently in charge were sadly lacking & needed totally overhauling in order to prevent others experiencinig such an unnecessary long delay. They apologised. NHS be shamed for unnecessariy upsetting its users

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Response from Maidstone District General Hospital

Dear Ms Mountney, thank you for leaving feedback on your experience of the rapid eye clinic.

We're sorry that your visit did not go as smoothly as it could have and are pleased that you brought this to the attention of the nurse in charge at the time.

We hope that any subsequent visits to the hospital have been more positive.

Kind regards, The PALS Team.

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