"My son's emergency surgery"

About: Heartlands Hospital

I initially took my 14 year old son Louis Poole to Solihull hospital A&E at approx 6.30 am on Tuesday 24th February after he awoke with agonising pain in his testicle. Neither of us had any idea what the problem might be and I could see no option other than to take him to our local A&E. He was seen there immediately and given morphine whilst being advised that it was likely to be a testicular torsion which would require surgery within 6 hours. All the arrangements were made with Heatlands hospital where I then took him. I was incredibly impressed by every member of the medical team at Solihull and Heartlands who were kind, friendly and incredibly efficient. My son was in theatre for his operation by about 10/10.15 am. The day went by in a blur for myself and Louis but we both came home that evening after a successful operation and short stay on the children's ward saying how impressed we were by everyone we came into contact with that day. He had never had an operation before or stayed in hospital but he came away with a very positive view of Heartlands and Solihull. When the surgeon who operated on him shook his hand and said "don't worry mate I'll look after you" just before he went into Theatre he felt completely reassured in spite of his nerves. Overall, the conclusion to our dramatic day was a good one and we are both incredibly thankful for the service we received from all of the nursing staff, surgeons, etc..They were also very kind to me whilst giving me reassurance and updates (which are very much appreciated by an anxious Mum!) I don't have any names but I hope you can thank those concerned on our behalf please.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mrs Partridge

Thank you for taking the time to post the details of your son's experience. I'm so pleased to read that you felt his treatment and care were high quality and I sincerely hope he is continuing to recover well.

Positive feedback from our patients and relatives is extremely valuable and give our staff a great boost, I will ensure that all those involved in Louis's care are made aware of your comments and thanks.

With Kind Regards

Marie Helebert

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Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust

Mrs Partridge

Thank you for taking the time to respond. It must have been a time of great anxiety to you and your son. I am delighted to hear that you received such good care and that all the staff were so caring in their approach.

I will make sure the staff involved see you message and I will also thank them myself. It is also a big boost to our staff to receive such feedback, especially at the present time when the NHS is so busy and staff are working so hard.

I hope your son is now making a good recovery.


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