"Pancreatitis and gallbladder removal operation"

About: University Hospital (Coventry)

After visiting a & e on Wednesday 11th February. Even though I was in agony, I had to wait for over 5 hours as I had a surgeon referral from the doctor and the surgeon was not available, so I was not given a bed until I got extremely angry and raised this with reception. After being admitted for pancrititis, and moved from day care centre to ward 20 and the then ward 33 few days later due to a move around. I noticed that there was so much tension between the staff, which were bank agency staff and permanent ( ofcorse due to the difference in wages). This affected the care to such a high degree, which management has yet to acknowledge. There was no communication between any of the staff and so caused so many delays and delayed my stay unnecessarily. After moving to ward 33 I had to inform the new staff myself that the doctor had ordered for my bloods to be checked hourly and also my urine level to be measured and drained through the catatha. But the response I get is that the blood levels were ok fort he last 4-5 hours and so we're not necessary without even talking to a doctor. I had to inform the nurses on many occasions to drain the catatha, which on over 3-4 occasions was so full to the pipe inside me so the urine had no were to go? Nurses response--- was just to busy. Doing what I don't know. On one occasion, the lady across me ordered just a bun for lunch, but a whole meal arrived? So she asked if she could keep the bun and if the health worker could take the rest. Her response was ... I've had enough of this! And stomped off as it was her fault. This attitude was used towards all of us on many occasion, as if it wasn't there mistake for ordering the wrong food but the patients! Ok I was lucky in the end that I managed to have my op done. However even though I had a bed in ward 33 it was given to someone else whilst I went to have an op which takes an hour and given to someone else. I then waited 5-6 hours in recovery waiting for a bed? When all I needed was to be checked over and discharged. However I got a bed after 5pm so all the doctors had left for the day except the on call doctor. She was asked to check me over and prepare discharge on many occasions but didn't bother coming. I explained I had a small baby, and as hubby was at work at 6am there was no one to care for him the following day -as I have no family close by. So after the doctor decided to walk out at 8pm .. I had no option other than discharging myself, which was frowned upon. I was given no check up by the nurse or advise on after op. Overall after receiving treatment at Peterborough hospital, I must say that coventry has a long long way to go on learning to care for people and attitude towards patients. Management really need to spend some time on the wards to see what is going on and how some of there decisions are causing such delays and causing patients to stay in hospital for a lot longer when not necessary.

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. It was quite concerning to read your comments and I can assure you that these are not the standards that we set. Our Chief Officers are engaging with staff members by spending time on shifts with various staff to understand the challenges faced in the hospital. We would also strongly urge you to contact the details below about your complaint because we would regard the experiences you describe as unacceptable but would need more details to investigate further. If you would like to do this then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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