"no concern for mental illnes"

About: The Royal Victoria Infirmary

Writing to iinform about the disgusting attitude of staff towards my mental health problems at the time i was too ill to complain. With the head matron even stating that this is all in my head. I think the staff need to be more considerate and have training into how to deal with mental health problems on the ward. Not to mention the unprofessional behaviour of the nightshift nurses who were playing music from the main desk, only to laugh at me if i said anything to do with how i was feeling. Felt like a joke at the time and was aware that nurses wanted me out as quickly as possible. Should never be made to feel like this in a 'caring ' environment.

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your comments on NHS Choices website regarding your experience during your visit to the Neurology Department. We would like to apologise that your experience of staff attitude was not up to the standard that we strive for. We are extremely concerned about the comments you raise but unfortunately as your feedback has been posted anonymously we are unable to investigate or comment on your individual case. If you would like a more detailed investigation and response into the issues that you have reported on this website, please contact Mr. Paul Anderson, Patient Relations Manager or Paula Coulson, Matron Neurosciences on 0191 233616, who would be happy to follow this up.

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