"Leicester Ophthalmology"

About: Leicester Royal Infirmary

I was prescribed a contact lens for Keratoconus, after collecting it, I was given another appointment to come back after a few months. I then had to call them to let them know that I would be working abroad so I could not make the appointment. At which point they said that was okay and they would arrange another appointment, which I did not receive. I wasn't very concerned about this until recently when I needed a replacement contact lens. At this point, I was told I had been discharged as I did not attend my appointment, and therefore could not order a contact lens. If I still wanted one, I would have to get my GP to refer me again. Which would mean getting another appointment, which would be approximately 2 months away. Does the NHS really expect its patients to walk around almost blind in one eye for two months before they can get a contact lens? Also the discharge procedure as explained by staff on the phone was that a patient would be discharged if they did not attend an appointment without letting them know in advance, which I did.

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Response from Leicester Royal Infirmary

Dear Reviewer Thank you for providing your comments. This certainly sounds needlessly complicated. We’re sorry that this appears to be the case. We’d be very happy to look into this further. Please email communications@uhl-tr.nhs.uk, outlining the problems you have experienced, along with your name, address, the name of your consultant – if you know it – and we’ll try to resolve this. Sincerely Communications Team Leicester’s Hospitals

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