"Grateful for the help at a worrying time"

About: Blackpool Victoria Hospital Blackpool Victoria Hospital / Paediatrics

(as a parent/guardian),

This was last year, however, I took my son into the children's ward at BVH as a referral after a visit to our GP. Unexpectedly, he was admitted and I never left the hospital. 6 days later he was discharged. Due to the sudden admission and worry, I'd forgotten all about my car still parked up. On the afternoon when finding out we were going home I remembered and then became concerned about the charges. The ward phoned and spoke to the parking staff to explain. I was told that the main guy was finishing his shift soon but would wait for us to leave. He was kind enough to stay and do that, then when I went to the pay station window and said who we were, he let me pay for just 1 day due to the unforeseen circumstances. He also helped me find my car in the dark multi story section as I forgot where I'd put it. This alongside a tired and fed up 3 yr old who just wanted his bed.

I'm not sure if he was right to charge this little for parking for a week, or even to stay and help. But I am very grateful for the help he gave at a worrying time.

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for your kind feedback following your son's stay at Blackpool Victoria Hospital.

I was heartened to hear of the kindness and understanding shown to you by our car parking staff in these unusual circumstances. It is encouraging to hear that you were given the assistance required to get you and your son safely home.

I will share you comments with the team in car parking.

Best Wishes

Andrew Heath

Lead in Patient Experience & Engagement

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