"Worrying ward at Wansbeck"

About: Wansbeck Hospital

(as the patient),

I was transferred by ambulance to ward 22 at Wansbeck Ashington. I found the experience horrendous. From what I saw, there were very few staff, lots of the staff seemed miserable, and I even saw staff throw things at patients.

I saw people were asking for water and tea as they had been left for so long. I am concerned that this is not a one off, as I was in this ward in 2008 and it was bad then too. I heard young nurses talking explicitly about their night out. I was left for 2 1/2 hours without a pillow and nobody checked me. I suspect that they made a mistake with my notes. It goes on and on. You can get such fantastic care in the NHS, but some of these people on this ward seem to hate their jobs so much. I felt that at times this treatment borders on neglect, you lack dignity and respect. Shocking!

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Response from Northumbria Healthcare NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS choices website. The care you describe would fall below the standard of care we would aim to provide to any patient. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. If you would like to write to our Complaints Department we would be very keen to investigate and provide you with a written response. We offer our sincere apologies to you at this time. If you do decide to write the address for your letter is:

Complaints Department, Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park, Unit 7/8, Silver Fox Way

Newcastle upon Tyne, NE27 0QJ