"Rude disinterested and sub standard consultant"
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted by Gordon Cains
I attended fracture clinic on 11/2/14 I was kept waiting for 50 minutes before being shown to another waiting area, and waited a further 40 minutes before being "seen" by the consultant who barely spoke 3 words didnt introduce himself and clearly struggled to tear his gaze away from his PC. I was sent for X ray and told to knock on the consulting room door on my return. When I did so one nurse told me the consultant was in with a patient (a lie) and a second then told me he had been "called away to an emergency" (another Lie ) I was asked to go away for a coffee for 30 mins, I did so.. on my return another 50 minute wait during which time I was told nursing staff were under strict orders not to interrupt the consultant - tho he was clearly heard laughing and chatting with his (non emergency non patient) guests. When he announced to a nurse he was finishing up she responded "you do know you have another patient waiting??" and I was then seen 3.5 hours after my appointment time. Sadly, I was to be referred to Physiotherapy (appears not to have happened) and the treatment I was "informed" I would get (what happened to discussing options??) is not acceptable to the point where I have to get my GP to refer me to an alternative consultant quite possibly on a private basis.. Dispite 2 calls a day and messages left each time for 7 working days, the Physiotherapy service at Barbara Castle Health Centre has not seen the need to return my call, so I do not know if I have been referred or just forgotten as I suspect.. This hospital is Chaotic and disorganised, the junior staff are clearly trying their best in difficult circumstances, but the Care compassion consideration and respect due is nowhere to be seen. I would have to be at death's door with no alternative to willingly attend this hospital.