"Long wait but worth it in the end"

About: University Hospital (Coventry)

I recently attended the Eye clinc. Once again a very long wait, one and a half hours past my appointment time. a very busy clinic but the nurses and the doctor I saw fantastic. Couldn't wish for better.

Story from NHS Choices

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience in the Eye Clinic at University Hospital, Coventry in February 2015. I am delighted to hear that you saw fantastic nurses and doctor and you couldn't wish for better. This is the level of care we expect and strive for as a Trust strive I am delighted to hear that you had a positive experience and that you are happy with the care you received, however I appreciate that you had a long wait and for this I apologise. We do work hard to keep clinics running on time but occasionally delays do occur. I have passed your comments on to the eye clinic manager so they can reflect on your experiences and we can try to improve our services. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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