"Empty hand sanitisers"

About: Royal Bournemouth General Hospital

Having accompanied a friend to the eye department today I was impressed by all the reminders....on the floors and walls and behind the receptionist's desk.....about using the hand sanitisers to help reduce the risk of spreading infection..........only to find that the hand sanitisers on the wall were all empty! The receptionist reported that they needed refilling, presumably to the caretaker department, they did their best.........but it sounded as though they did not get a favourable response! What is going on? Surely it is a priority? What is the point of all the notices if the equipment for prevention remains empty? It is the simple efficiencies that help prevent the spread of infection. The receptionist did their part in reporting it as soon as it was mentioned to them.......the maintenance department did not respond.........the sanitisers were still empty when we left. Get your act together Bournemouth Hospital

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Response from Royal Bournemouth General Hospital

Dear Anonymous Thank you for taking the time to share your experience with us, we unreservedly apologise for the gel dispenser being empty and agree they are an important element of reducing infection Due to the nature and importance of the issue you have raised I have made immediate contact with the housekeeping manager to highlight the issue. Having spoken with her, she has reviewed the processes and I would like to share some of her written comments with you. “As manager of the housekeeping services, I welcome any comments regarding the service and can only apologise for the gel dispensers being empty. I absolutely agree that hand hygiene is one of the most important factors in combatting infection control. We have taken measures to resolve this problem by putting this onto our rosters as a daily task with a sign off sheet, that all gel dispensers have been checked in all public areas and restocked. This will be put into operation by tomorrow. Once again, I sincerely apologise for the dispensers being empty.” We hope this is evidence of how seriously we take your feedback but if you wish to discuss in more detail please feel free to contact our Patient Advice and Liaison Service (PALS) on 01202 704886 Regards Sue Mellor Head of Patient Engagement

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