"Cancelled appointment"

About: Queen Margaret Hospital / Ophthalmology

(as the patient),

I have been turned away from the Laser Eye Clinic.

I had an appointment, I was seen by a nurse and had 2 different types of drops put into my eyes and told to wait for the doctor to call you. I waited a further 30 mins and taken into another room to be told by a doctor that my appointment was cancelled as I was double booked. The Consultants meeting evidently had been arranged prior to my appointment.

A consultant is required to be at the Laser treatment and as they had a meeting that afternoon my appointment had to be cancelled. I then had to have more drops in my eyes to reverse the the drops put in 45 mins ago.

I contacted them to complain and they had no knowledge of the Consultants meeting. I was informed that the Clinic was open and no meeting was scheduled to their knowledge.

I have travelled 35mins for this appointment, I have had to cancel my own appointments to attended this clinic and had my son re arrange his day to come and drive me home.

I am 66, on a pension and can ill afford to keep running up fuel costs for no treatment to take place.

I was promised I would receive a call back but no call has come.

I was given an apology by the doctor who spoke to me but I would like a proper explanation from the people who make these decisions and appointments.

I hope this letter reaches the people in charge of conducting, a better communication system between depts.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Mickeydee

Thank you for telling us about this; it is not an experience we would want for anyone. Would you mind giving me a call so that we can look into the specifics and offer you the explanation you seek? In the meantime I have passed on to the eye department and management team responsible.

You can call me on 01592 648153


Louise Ewing

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