About: Huddersfield Royal Infirmary

On 6th January I attended a urology clinic but after a long wait the nurse said the consultant was unable to see any more patients because of computer problems. Names of unseen patients were taken and told that re-scheduled dates would be sent out. By tomorrow it will be 7 weeks and still no date has been decided. Telephone calls to the secretary seemed to suggest that an extra clinic would be created but I think I was just being strung along as nothing has happened. Hopefully I may get a re-scheduled clinic appointment before too long.

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Response from Huddersfield Royal Infirmary

We are really sorry to hear of your very poor experience of our services. If you would like to telephone your Patient Advice and Complaints Service on 0800 013 0018, or 01484 342825, or by email to patientadvice@cht.nhs.uk, they will try to resolve the issue for you. Thanks for taking the time to post your feedback.

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