"My hernia, the Treatment Centre and the Day Case..."

About: Good Hope Hospital

I am a man in my late sixties and, somewhat belatedly, I am leaving a few words about the care I received for my inguinal hernia. My GP arranged an appointment at the Treatment Centre at Good Hope. After booking in I was seen promptly by a consultant who was very pleasant and quickly put me at my ease. As part of the examination I had an ultrasound scan during which the consultant pointed out an artery, a vein and, of course, the hernia. He invited me to cough so I could see it moving. Fascinating. He confirmed that he would repair the hernia for me and gave me a date straight away. Much better than having to wait for another letter. He explained what he would do on the day and I left feeling quite relaxed about it. A few days before my operation I had a Pre-op Assessment at the Treatment Centre. Again nothing to worry about. On the day of the op I was soon shown through to the ward - clean and modern looking. Naturally I don't have any recollection of the op itself, but I woke up with no sickness or pain and feeling fine. Later I was given a cup of tea and some toast. Before being discharged the Sister discussed my aftercare and answered my questions. I was given some paracetamol tablets, two spare dressings, and a contact 'phone number, but I didn't not need these. They 'phoned my neighbour to collect me and I was soon back home. The area of the incision was quite tender initially, and you really don't want to sneeze on the second day as I did, but apart from that I haven't had any pain, just the occasional twinge. Gently massaging the area sorts that out. No sutures to remove as the internal ones are dissolvable and the incision was glued together. I had a follow-up appointment with the consultant eleven days later and he confirmed that everything was fine. I had felt rather anxious about the operation because a friend who'd had the same op had a lot of pain and, two years later, he still has problems. I must emphasise however that his operation was at another hospital and with a different surgeon. My experience at Good Hope was just fine. Everyone was very pleasant and professional and I couldn't have wished for better treatment. Should I develop another hernia, then given the choice, I would like this consultant to repair it for me at Good Hope Hospital. From seeing my GP to having the operation was about three months - very good. Parking at Good Hope, as at many hospitals, is difficult and not cheap, so you might want to take a taxi or get a friend to drop you off and collect you later. It might be an idea to make a "dry run" to see where you have to go. The Treatment Centre is easy to find, but the Day Case Unit is a bit tucked away and you don't want to have to spend time trying to find it on the day of your operation. There is a small parking area right outside the door with space for a few cars, but this is a drop off and collect point only. As the Departments I visited aren't available for selection, I've put Don't Know

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Derek Saxty

Thank you very much for your clear, balanced and informative summary of your experience at Good Hope Hospital and the care you received in being treated for your hernia.

I'm very pleased that your experience was a positive one, and that you found the staff you dealt with helpful and caring.

Positive patient feedback is very important to us and I will ensure that your feedback is communicated to the Surgical and Day Centre Team and once again thank you for taking the time to post your feedback.

I wish you well in your continued recovery.

Kind Regards

Marie Helebert

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