About: University Hospital Aintree

absolutely fuming! Had surgery last Tuesday and have been really ill rang up my consultant who advised me to come in on emergency came in and saw a registrar who was so incompetent it was frightening she couldn't find my notes on the surgery and rather than think logically she said oh don't really know what to do I told her to get of her arse and speak to my consultant whose office is across the hall as my symptoms aren't normal or safe seeing as it's been a week and I've not eaten due to being sick and I can't take meds on an empty stomach do I'm now back in waiting room for the consultant. You know it wouldn't bother me if I'd had the surgery else where but it was only across the next building I could walk to it myself!!!

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Response from University Hospital Aintree

Dear Leanne, We're very sorry to hear that you don't feel your concerns were handled properly. If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to: Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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