"wrong information"

About: University Hospital Of North Durham

I rang the hospital on Thursday 19 Feb , asking for the visiting hours for the next day. I was told 2_3 afternoon and 7_8 evening. So we arrived 7 pm on Friday evening only to be told visiting 11_ 7 and we were too late. Bearing in mind that we had travelled from Newcastle you can imagine how we felt,(Not Happy) we were allowed a short visit because of the circumstances but. Surely staff on the switchboard should have the correct information to hand. We have heard another person visiting this same lady was also given the same times as us. Travelling from Newcastle for a 10 minute visit is just not acceptable. C.Cook

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience of the University Hospital of North Durham I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the manager of the staff on the switchboard to make sure this does not happen again. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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