"Medical Investigations Unit - Endoscopy Unit"

About: University Hospital Of North Durham

Incredibly helpful staff who seemed to be on top of their game with everything feeling as if it was running like clockwork. All medical procedures were explained in a way to make sure there was no doubt of what was happening, whilst I never felt patronised or talked down to. Overall there was a professional but still warm atmosphere to proceedings. The free refreshments consisted of a tea/coffee with toast or a small pack of about 3 biscuits. Both tea and biscuits were quality if somewhat limited due to the medical procedures undertaken. Therefore, not much to say really except, in conclusion: faultless health care provided and I have no quandary recommending this unit's services to others.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Endoscopy Unit at the University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the manager of the department to pass on to the staff. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful