"Appointment cancellations at neurosurgical unit"

About: Hull Royal Infirmary / Neurosurgery

(as the patient),

I have been reading stories about other people having there appointments changed as I myself have done 6 times. They give you one appointment then just before and when you have made arrangements another letter drops through the door with the words “we apologise…”

When I have rung up Mr. Oreiley’s secretary she always has a plausible excuse, although she is a lovely person and I don’t attach any blame on her. While in the mean time I have been admitted to the Grimsby hospital and kept in twice. They say that I have a very bad back problem, that Mr. Oreiley knows about and has already operated on once. I have had two root blocks and was assured that I would not be kept waiting but once again find myself in the same situation and living daily with all the pain and misery surely something can be done

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Response from Engagement Section Assistant, NHS Hull

Dear Brontie Thank you for posting your comments on the Patient Opinion website. We apologise for the delay in responding which was caused by the opinion being attributed to a different hospital. We are sorry to hear of the difficulties you have experienced recently with your appointments being cancelled. The best way to address your concern is to contact the Patient Advice & Liaison Service at Hull and East Yorkshire Hospitals. Their telephone number is 01482 623065 and they will be able to advise and hopefully resolve the difficulties you have had regarding your appointment. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as little or as much as you choose. For more information please either email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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