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parking and reception staff

Story from nhs.uk

"parking and reception staff"

About: Cavendish Hospital

I have visited the Cavendish Hospital on several occasions I do find the parking there a nightmare but my main concern (and of others) is the total lack of "customer friendly" in the Receptionist at the main front office. I find the Receptionist very frosty faced and get the feeling that everything is too much trouble for her. All that is needed in this case is a warm and friendly smile! We are attending a hospital after all. I would add that the nurses in the dept are very welcoming. Blood Test Dept.

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Responses

Response from Cavendish Hospital 9 years ago
Cavendish Hospital

Submitted on 24/02/2015 at 10:56
Published on nhs.uk on 25/02/2015 at 00:01

I am very sorry to hear of your experiences when you attended Cavendish Hospital. Our promise to all patients is that you will always feel welcome and valued and that your care meets your individual needs. I will certainly be looking into your concerns, sharing them with the staff concerned, and actioning as necessary. I am very keen to hear more from you and would be very grateful if you would contact the Patient Experience Team (01773 525119) to discuss what happened in more detail. They can also discuss whether you want to make a complaint. We look forward to hearing from you. Regards Janeeet Preece, Health Records Supervisor, Derbyshire Community Health Services NHS Foundation Trust

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