"So pleased that I opted to have my hip replaced at..."

About: Burnley General Hospital

I have nothing but praise for the Consultnat & the whole team who helped care for me. He was thoroughly caring & understanding of my circumstances, & willing to wait to operate until there was a convenient window of opportunity for me to go ahead & undergo surgery. He was patient, & took care to ensure that I understood the procedure, & the benefits & possible complications that might occur, & is a good communicator & listener. The anaesthetist was also excellent at explaining the benefits of spinal anaesthesia, & persuaded me through logic to accept it instead of undergoing a general anaesthetic, & I suspect I recovered much faster from the surgery as a result. All the nurses in each department as well as on Ward 15 were approachable, friendly, & encouraging. They were quickly responsive to my needs at all times, be it administering further pain relief, or overseeing trips to the bathroom, or just reassuring me of the normality of my feelings. The ward was kept spotlessly clean, & the housekeeping staff were friendly & approachable. The OT worked throughout the whole process to ensure that I had all necessary aids & gadgets to enable me to be as independent as possible, & with the physio who was also very encouraging & reassuring, helped me achieve a rapid recovery, so I was discharged on my 2nd post-operative day. I would reassure anyone needing a total hip replacement that they would receive exceptionally good care under the Consultant's & Ward 15's care, & recommend the experience.

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Response from Burnley General Hospital

Dear Ms Palmer Many thanks for your lovely feedback on your experience of our orthopaedic service at Burnley General Hospital on ward 15, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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