"I was treated with kindness and smiles"

About: North Devon District Hospital / Cardiology

(as the patient),

My first experience was at the M. A. U.

Rather nervous. I was treated with kindness and smiles of an illusion of being “laid back”. I just needed to allay my nerves.

The delays (hanging about) were due to waiting blood test results and also the scan report, but at least it was all on the one appointment as we live some distance, which was taken into consideration. Next appointment was on time and the Dr was patient and thorough – arranging another appointment which came through quickly and again I was treated promptly and with respect and kindness.

The procedure was shared and explained – cardiogram.

So thank you, Barnstaple, smiles go such a long way!

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Leaf402'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was clearly reassuring; there is always some anxiety before such treatment. Thank you for sharing your thoughts and reaction.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including receiving advice or information about services please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Patient

Thank you so much for taking the time to post your feedback on the website, and for sharing your experience with us.

On reading your comments I was very pleased to note that the staff on MAU made you feel calmer whilst treating and caring for you, as you were understandably nervous and anxious. I was also pleased to see that your subsequent appointment went very well, and that everything was clearly explained to you.

I have shared your experience with the MAU ward manager, where I know your feedback will be warmly recieved and shared with the ward staff.

Many thanks

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