"ENT appointment mix up"

About: Castle Hill Hospital / Ear, Nose and Throat

(as the patient),

I attended the ENT outpatients clinic at Castle Hill Hospital near Hull as arranged by my doctor through the NHS, on time, to be told I did not have an appointment at Castle hill hospital and had to phone NHS.

When I returned home I checked with the NHS appointments on the number I had been given by the receptionist at Castle Hill Hospital ENT. I was told by NHS appointments that my appointment with Castle Hill Hospital was valid and I should have been on the appointment list.

In my opinion, this infers that someone at the Hospital Booking is at fault and it also means I will have longer to wait for another appointment.

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Response from Engagement Section Assistant, NHS Hull

Dear Annoyed2 Thank you for posting your comments on the Patient Opinion website. We are sorry to hear of the difficulties you recently experienced at Castle Hill Hospital. We would strongly recommend that you contact the Patient Advice & Liaison Service at Hull and East Yorkshire Hospitals who can be reached on 01482 623065 who will be able to advise and hopefully resolve the difficulties you have had regarding your appointment. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as little or as much as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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