"Worst staff i have ever encountered. Ward C22"

About: Royal Blackburn Hospital

Level 3, ward C22 The most rude, inhumane, unapproachable, uncivil nurses I have ever come across. Barely any communication from them and when there is they make you feel most unwanted and uncomfortable. I hope no one has to stay in this ward ever.

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience of our ward C22 at Royal Blackburn Hospital, and thank-you for taking the time to do so. I am sorry to hear that your experience of care with us was not a positive one and will make sure your concerns about communication and attitude are passed onto the team, the matron and their manager. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to comment and hope to hear from you Wendy Stobbs, Senior Patient Experience Facilitator

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