"Consultant refused to speak to me and missed a..."

About: Conquest Hospital

I came?h a pomp in my breast. Tahe consultalnt sad there was a lump in a each breast. They hadn't even found the big one that I knew about. I tried to ask them, twice, about my condition. Both times they ignored me as though I had neither spoken nor existed. Before I could try again I was shuffled out and sent to xray, told to bring a red enve!ope back. There was no radiologist present so there was nothing in my envelope. When I cot back to the original c!ininc evertpyone had gone. I handed in my envelope to the staff nurse, but they told me thati would have a number of admissions before i saw the cosultant. Then they tied to fob me off on someone I had never met before. This left me sitting in an empty room left luggage so I left. Subsequent phone calls did not clarify the matter, andvi have decided that I will never enter the conquest hospital if I was piad to do it. Out of a life time of outpatient appointments, the consultant was the rudest, the idea that they could get round waiting lists by having me come there to test one thing, a mammogram, then leave weeks before a consultation that might eventually speak of treatment or biopsies, to be a way of cutting waiting lists without ever having to treat one. I will not return.

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Response from Conquest Hospital

We are deeply saddened and concerned to read your posting on NHS choices about your outpatient visit at the Conquest Hospital. What you describe is clearly unacceptable and we would dearly like to look into what happened in more detail. We would also like to apologise in person for the fact that your experience was poor and that you have not been able to clarify things. To enable us to help, we would urge you to contact a member of staff in our Patient Advice & Liaison Service (PALS). PALS is a confidential informal service who look into patient queries and concerns by liaising with Trust staff on their behalf. They can be contacted by phone 01424 758090, by email esh-tr.PALSH@.nhs.net , or in person by dropping in between 9am – 4pm (Mon-Fri) to the PALS office located in the main entrance opposite the Coffee Shop. We sincerely hope that you feel able to make contact with us and allow us an opportunity to put things right. In the meantime, we will share your comments with key staff in the breast clinic.

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