"Impossibility of contacting Endoscopy Appointments..."

About: The Whittington Hospital

On 16/2/15 I needed to cancel an appointment for a colonoscopy the following day through illness. I called the contact number 0207 288 3822 several times during the day without success. Nobody picked up the 'phone and each time there was a message asking me to leave my details and I would receive a call 'shortly'. In the course of the day I left 3 such messages and I am still waiting for a response 2 days later. When the Whittington is good it is very good, when it is bad it is terrible.I can't give this experience any stars.

Story from NHS Choices

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Response from The Whittington Hospital

We're very sorry to hear you had issues getting through to cancel an appointment and we will look into this further. Thank you for taking the time to leave us your feedback.

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