"Thank you to David the shuttle bus driver"

About: Southmead Hospital

(as the patient),

I would like to say I dread going to this hospital as I find it very impersonal.

However I would like to state the shuttle bus driver on the morning of 16. 02. 15 David Jose, was outstanding, not only happy and polite, I watched him with all the people and he was really careful helping the passengers on and off the bus. He was so genuine I thought I have to mention this. Credit certainly where credit is due.

He actually made me quite light hearted going into the hospital this time! A first!

Excellent and thank you, it's really the small things in life that goes a long way.

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Response from Southmead Hospital

Dear Anonymous, Thank you for your kind comments regarding the shuttle bus driver, I am really pleased that you found him happy, polite, and helpful to his passengers. I have forwarded your comments to the manager of the service so that they are shared with the drivers concerned. I am sorry that you find hospital so impersonal, but hope that you find the assistance of the shuttle bus driver, and also our volunteer move makers make it less so. Kind regards, Sue Needs, Advice & Complaints Team

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