"Smiles and greetings from all staff"

About: East Surrey Hospital / General medicine

(as the patient),

On finding a breast lump I was referred to East Surrey Hospital by my GP.

There were many appointments and processes before my operation in February this year (2015). At every point I was treated with kindness and clarity. Everything was explained at each stage.

The operation was carried out and the aftercare in Brockham ward was gentle and thorough.

Smiles and greetings from all staff, cleaners and tea ladies included.

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Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Ann W

Thank you so much for taking the time to post your feedback. It is very much appreciated. I'm glad that your experience was such a positive one and I will pass your comments on to the teams involved in your care. I am sure they will be very pleased to read such kind words.

Kind regards

Maxine May

Communications Officer

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