"1st visit to urology dept"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

My 85year old father attended QE2 today a referral from his Dr . Fit & healthy all of his life this was a strange & worrying day for him & me his daughter . As soon as we entered the doors into the urology dept we were made to feel at ease . From the 2 receptions that greeted him with a gentle manner to the nurses & Dr who all showed such kindness it was an excellent experience . The news that he has prostrate cancer although a huge shock we feel confidant that he we receive excellent care & was put on a course of medication immediately . As we approached the in house pharmacy we were told their system had gone down & they were unable to process his prescription ! What to do now ? Again such kindness shown it was suggested that we leave our mobile phone number & go have a coffee at the hospital cafe . We did just that & before we had finishes a delicious coffee my phone rang to say the system was back up & running & my dad's prescription was ready to collect . We could not have wishes for better service NHS at its best thank you one & all .

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Response from Queen Elizabeth I I Hospital

That's so good to hear. The old QEII hospital is feeling a bit run down at the moment as everyone prepares to move across to the new hospital that opens in a few months time, but your feedback is a great reminder that whilst new facilities are great, it is the staff that make the real difference when it comes to people feeling safe and looked after well. We'll make sure that your kind words get fed back to the urology outpatient and pharmacy teams at the QEII and in the meantime, many thanks for getting in touch and we we hope that your father enjoys many more years to come.

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