"Shocking disrespectful hospital"

About: Blackpool Victoria Hospital

My partners farther fell down the stairs was waiting 40 min for an ambulance and the had to weight 2 hours in a and e for him to be seen. Me and his son had to carry him to the toilet as after repeatedly asking the receptionist for 25 min for help and a wheelchair. I found this department beyond shocking as we was not the only ones left for hours. There was a man in there going mad because his sick old mum was just pushed to a corner and left fitting. We finally got transfered upstairs to a really good care unit thinking that my father in law would be out in hours. We was told he probably was coming. out we told the doctors just how shocking a and e. My father in law need an emergency blood tranfusion to be saved. We was still told not to get two hopefully as he imprived over next thew days the trainee doctors was great although he did state it was down to senior doctors in what treatment they would give. He got a lot better and was starting to become his self again on the day he was a lot better we had a consultation on what was next. We got told he was being transfered to a ward and he was gonna be fine he was transfered to ward 11 high dependency unit. He was tret like a child I was disgusted and read his notes to find a lot of his medical history wasnt there also what he should of been getting he wasn't. I brought this up with the head nurse who thank me and at the same time said it was a criminal offence to read patient record but she's glad I did. She went on to say what help my father in law would be getting. That night he died. We spoke to the first doctor that we ever saw. We, my mother in law did. He said we should of never been told he was gonna live and that he was transfered there to die as there was nothing more they could do for him. To make it worse the nurses wasn't going to ring us. It took the doctor to tell them two. If we had known he wasn't going to make we could of said all the things we never got to say and brought him home were he would of wanted to die.....

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Response from Eleanor Walsh, Lead in Patient Experience & Engagement , Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Eleanor Walsh

I would like to offer my sincere condolences on the loss of your father in law. I appreciate how upsetting and traumatic this event must have been for you and your family and appreciate you taking the time to leave feedback on the care and treatment he received at Blackpool Victoria Hospital.

Please accept our sincerest apologies for the lack of communication, information and understanding you feel our staff displayed to your family. I would appreciate it if you could make contact with our Patient Relations Team as soon as possible on 01253 955588 / patient.relations@bfwhospitals.nhs.uk so we can personally look into this matter for you by getting further details. I will be speaking with the areas involved about their conduct and share your comments with them as I’m sure they will be very disappointed to read about your experience. The vast majority of our staff are extremely kind and compassionate and as a Trust we are committed to ensuring all our patients have an excellent experience whilst accessing our services. I am sorry to hear this has not been the case in this instance and I assure you our team will do our upmost to deals with these concerns immediately.

Yours sincerely

Eleanor Walsh

Lead in Patient Experience and Engagement

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