"Lack of knowledge"

About: Heartlands Hospital / Gynaecology

(as the patient),

It has been 10 months since I first was reffered to hospital to do USG vaginal scan due to suspicion of having polyps. Twice was I seen by so called ''spevialists" and twice I they issues two incompetent repors. Why incopetent, you may ask? I sought opinion of two various gyneacologists in Poland, both run different clinics and have very good USG machines. One doctor confirmed that I have polyps and now another one not only confirmed polyps but also suggested hysterescopy. If there in Heartlands Hospital is a real specialist gynaecogist they will know what does it mean.

Please anyone advise me how and where can I have proper diagnosis and treatment to get rid of polyps. I pay taxex and NI contributions in the UK, not in Poland.

Why I cannot be treated as a human being, as a patient who needs to see competent service.

Help me, please....

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Menulis

I am very sorry to read of the difficulties you describe regarding your experience at Heartlands Hospital.

We take seriously any issues our patients raise with us and we value your feedback.

Can I please ask you to contact me directly either by email: marie.helebert@heartofengland.nhs.uk

or by telephone on 0121 424 0808 so that I can obtain some more information and look into your concerns.

I look forward to hearing from you.

Kind Regards

Marie Helebert

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Response from Govindan Raghuraman, Associate Medical Director and ITU Consultant, Heartlands, Heart Of England NHS Foundation Trust

Dear Menulis

Apologies for a belated response. I am very sorry to read about your poor experience at the Heartlands Hospital and I will endeavour to help you in getting your concerns addressed. Please contact the email or telephone number above to give your details and help us to address your problems.

Looking forward to hearing from you.

Kind regards

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