"Not listening to a patients carer"

About: Victoria Hospital / General Medicine Victoria Hospital / Respiratory Medicine

(as a relative),

My dad had small cell lung cancer in December 2013. My self and my sister took him to a and e at the Victoria hospital in kirkcaldy on 3 different occasions with breathlessness and he was admitted for a day at a time. We were then told he had a chest infection, which was not true it turned out he had a severe case of pneumonia which nearly took his life. My self and my sister said to the doctors could it be pneumonia, which we were told no and they did chest x-rays.

Now why did they not pick up on this before we also waited for 2 hours outside admissions 1 before a bed become available. My dad could hardly breath and no one come to check on him once. The service is appalling and none of the doctors he seen had any idea he had lung cancer. They should have read his notes before coming to see my dad.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear angry daughter

I was so sorry to hear about your dad and his situation. Breathlessness is such a scary thing and it must have been very frightening for your dad and for you and your sister to experience that. I was also sorry to hear about the delay in a bed becoming available and to hear that staff were not aware of your dad's underlying condition prior to seeing him. I can make sure that your comments are passed on; however if you want to discuss this further or would like us to look in to the specific issues you raise about the pneumonia, then please feel free to contact me directly on the number below.

Thank you for taking the time to tell us about this experience.


Louise Ewing

01592 648153

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