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Care Opinion

Good quality of care but a bit slow in places

Story from nhs.uk

"Good quality of care but a bit slow in places"

About: Queen Alexandra Hospital

I was in the hospital for three days and was in three different wards and saw lots of different staff who gave me great treatment and listened well but when it came to food and getting tests done it was a bit slow but everyone was very helpful. Beware of people snoring and shouting on the ward!

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 9 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 17/02/2015 at 20:43
Published on Care Opinion on 18/02/2015 at 10:20

Thank you for giving us some feedback on your stay at the hospital. I'm pleased that you had such good treatment, although it is disappointing that not all of your experience was good.

If you would like us to look into this in more detail then please contact our PALS (Patient Advice & Liaison Service) with your details and we will happily look into this PHT.PALS@porthosp.nhs.uk

Kind regards

Marion

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Response from Queen Alexandra Hospital 9 years ago
Queen Alexandra Hospital

Submitted on 18/02/2015 at 16:35
Published on nhs.uk on 19/02/2015 at 00:00

Thanks for letting us know how your admission went! We are so pleased that all the members of staff you encountered took the time to listen to you and provided great treatment. Please be assured that we will of course let them know of your lovely comments and also of the slow tests you experienced as I am sure they will appreciate your feedback. Kindest Regards Leanne Complaints Officer

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