About: Torbay Hospital

I was on forest ward over the weekend, most of the staff were great, if a little rushed, however, despite looking clean overall the hygiene was all over the place: i never once saw the blood preassure cuff cleaned between patients, [mrsa risk ?] , a meal served in error, taken away and re-issued, a member of staff stinking of ciggarettes taking b.p., and finally, wiping down the bin lid and the tables with the same cloth, leaving visible bits of dirt all over my previously clean table. It`s a real shame that just a couple of staff members can drag it all down.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Torbay Hospital

4. Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful