"Normally great care, but not impressed with 'lost'..."

About: Bristol Royal Infirmary

I have to travel two hours to the Rheumatology department, which is hard with my condition, but I've always received great care from my Physio. However, I recently made an appointment through the appointment line and booked an appointment for today. When I arrived today, I was told I was not on the list and I would have to book another appointment. I travelled 2 hours, so another appointment was not really appropriate. Thankfully I was able to see my physio for a brief discussion, but I did not have a full appointment. For people in pain this is not great and the appointment line needs to be checked.

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Response from Bristol Royal Infirmary

Thank you for taking the time to share your experiences of our Rheumatology service. Whilst we are pleased that you usually receive great care, we are very sorry to hear about the situation you describe. We would like the opportunity to look into the reasons for this, and so would be grateful if you could please contact our Patient Support and Complaints Team on 0117 342 1050 / pals@uhbristol.nhs.uk . We will also share your feedback directly with the Rheumatology Deparment. Thank you again and we hope to hear from you soon.

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