"Matthew Jacobson"

About: Queen Elizabeth The Queen Mother Hospital

Matt was admitted with pneumonia on the 14th Dec 2014 and discharged on the 15th Dec from A&E with antibiotics and pain killers. Unfortunately his condition deteriorated and he was readmitted on the 16th by a paramedic who said besides the pneumonia he was code yellow with a possible urinary tract infection. He was taken to TRIAGE and seen by a Dr. whose manner was unprofessional and agressive for no reason. This is where our problems began! He asked why he had come in. Matt explained how he was unable to breath, the pain in his right lung/side was intense and he was feeling ill. He was unable to finish as he was short of breath, I told the Dr. he might have a urinary tract infection as well. The doctor became agressive and shouted at me "I am the Dr & I have read the report!" Then he asked who told me that to which I said the paramedic & he was code yellow, which was in the report he was holding. The Dr. then took a urine sample and took Matts bloods. He did not look at us or apologise and gave Matt pain relief. The Dr. ashed us to wait for the bloods & went to stitch a patients head. At 7pm Matt was so unwell & unable to sit with pain & wanted to go home. I found a very kind nurse and explained our situation. She took one look at Matt and said "he looks awful" and put him on a trolley. She immediately gave Matt oxygen and a saline drip and got a Dr. The first Dr. came by & said "Oh, did you have a relapse?!" to which the nurse replied" he is a very sick man" & told him his observations. Matt was sent to CDU & Cherry Sparrows ward & had scans. On Fri 19th Dec The Medical Team saw Matt and said there was an abscess and they wanted to drain & do a biopsy. On Sat 20th Matt is on Sandwich ward & seen by two other Dr's, but they do not mention the abscess & make a discharge plan. We are concerned & ask about the abscess but the Dr. doesn't know anything. I speak to one Dr. about draining the lung & he said" there is no need" and he " will see him in clinic" Then one Dr. says there are small clusters of abscesses but they will deal with the pneumonia first. This was an unsafe discharge as Matt was still clearly unwell & was on IV antibiotics, Pain killers, nebulisers & Occasionally oxygen. He was sent home only to be readmitted on the 27th Dec with full sepsis. I requested that the lung be drained and wanted another Dr. to oversee his treatment. Two Dr's drained the lung & treated the pneumonia. Matt was discharged on the 6th Jan 2015. I know the pressures, but the communication between the Dr's, patients and their family, as well as in and between the teams was questionable as it lead to unsafe discharges and stress for us all. No one ever rang to tell me what was happening and Matt was too unwell to remember it all. it would be helpful if a call was made. It lead to a longer stay in hospital & loss of earnings. As for the Dr in triage, he was a disgrace.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback, please do email me on julie.pearce1@nhs.net and we can talk further about your experiences.

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