"cannot contact kg hospital!"

About: King George Hospital

The phone just rings out on 0208 983 8000 at 10.40 am and earlier. PALS only respond with a message saying leave your details and we will get back to you in 48 hrs. !? Seems to me you need people on phones..... Just plain frustrating.

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Story from NHS Choices

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Responses

Response from King George Hospital

Thank you for your comment on NHS Choices. I am sorry that you had such a hard time trying to get through to us, we are working to improve this area but this is not acceptable. I would like to investigate as a matter of urgency and in order to do so I need some more information. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can look into this. Yours sincerely, Steve Russell Deputy Chief Executive

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