"Nursing care at its best."

My mother is currently an inpatient on ward 518. As a family we cannot ask for more attentive, efficient, friendly staff who work hard under pressure and yet not only maintain standards in terms of professional care but also in a holistic nature ensuring that not only does Mum receive their best care but they engage us as a family, answering any questions and queries promptly without us feeling left like we are in the way. The staff who have and continue to be involved in my Mum's care are a true shining example of nursing (and medical) care at its best.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital Birmingham

Dear Denise, Thank you for taking the time to provide feedback on your experience whilst your mother is being cared for on Ward 518 at the Queen Elizabeth Hospital Birmingham. We are delighted that you are so pleased with the care and the communication you are receiving. Your comments have been passed onto the senior staff responsible for this ward. They will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference and made sure your mother’s experience under our care is so positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Answer the Friends and Family Test question; you can do this as part of one of the larger surveys, alternatively you can answer it whilst in the Outpatient or Emergency Department – there are posters explaining the different ways that you can do this. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2