"Thank you for your care."

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I have recently been taken to A&E twice at the Royal United Hospital in Bath. Both times I had been drinking. The first time I had delusions that everybody was trying to kill me and it resulting in self harming.

The second time I took and overdose and self harmed deeper, and both times I was involuntarily taken to A&E.

I have always been too afraid to go to the hospital when I have needed stitches for self harm or when I have attempted suicide because I have heard many stories about people being treated poorly due to the problem being self inflicted, but I wanted to thank the paramedic team, and the hospital staff that treated me as they were very helpful and very kind and caring on both occasions.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear yb8

Thank you for taking the time to share your experience. I am so glad that you found the paramedic crew to be kind and caring.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the dates and locations that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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