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"Night Staff"

About: Gloucestershire Royal Hospital

My husband was admitted on Monday 9th February and is still there now (15th). He had a burst appendix and a burst abscess. First he was treated on the day surgery unit. The staff were lovely, and not just to him but to all of us. They involved us in all of his care and updated us lots. He then moved to ward 5a and what a horrible experience he has had so far. It certainly hasn't helped that the hospital has been shut to visitors for 4 days now (for a 2 day bug!). The day staff are ok, the night staff are dreadful. My husband rang me at half past midnight asking if I could ring the ward myself and get them to send a nurse to him as he had been asking since 10pm for his prescribed sleeping tablets. I rang the ward and was pretty much told in a nutshell he was lying and had not asked for any drugs! The consultant kindly agreed to let us go in and see him in the day room as he was not coping well and becoming very depressed. I mean who wouldn't after having a life threatening illness, not seeing his family for 4 days and not being able to see his 1 year old son for 5 days. I visited him on the 14th for 45 minutes - I didn't take the mick as was very grateful. Today (15th) my mother in law went in to see her son for 5 minutes. She went to collect his dirty clothes that had been sacked in sick and provide him with fresh ones and a newspaper. She was treated with absolute disgust and I am very appalled at the attitude of the staff towards her. She was told off like a child for bringing in her son a newspaper! We will be taking this complaint further, especially as my mother in law also has a brain tumour - you'd think the nurse in charge would have given her 5 minutes rather than treating her worse than an animal! I have the upmost respect to the staff at GRH, you all work very long hours for very little pay but it's such a shame that the odd nurse with a horrible attitude can ruin it.

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Response from Gloucestershire Royal Hospital

Hello, Thank you very much for sharing this feedback with us. We're sorry to hear about the experiences that you and your family have had at Gloucestershire Royal and we'd very much like to look into the issues you've raised further. If you haven't already done so, would you be happy to get in touch with our patient liaison (PALS) team so they can take a few more details? You can call them on 0800 019 3282 (Free phone) or email Thank you again for bringing this to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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