"3.5 hours waiting for bad face oil burn before any..."

About: University Hospital Of North Durham

That's not my first experience with Durham hospital that's 4 one and i did have to walk out blading once before looking for help in some where else after over 3 hours waiting. This time i had oil burn on my face from prusser fryer exploded on me on work and the best they could do is 3.5 hours waiting before any first aid done. Please please please nhs help lots of people who walked out Durham hospital after long waiting preferred die with pain better than die of waiting. Very good staff.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham A&E department. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for the department. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774